Procedures and Protocols

New Procedures Effective April 11th

Our structural construction has wrapped up but as we continue to remodel, we are allowing clients back into the building! Thank you for all your patience over these past few years as we worked through COVID and recently through construction.

We will continue to offer curbside appointments for clients who would prefer this service which allows you to wait in your car during your pet’s appointment. We will also continue to offer drop-off appointments, which allows you to drop your pet off for their appointment with a pick-up time later in the day.

Prior to your appointment day, please submit an online check-in form so that our team can be best prepared for your pet’s appointment. As we are still remodeling inside, we ask that when you arrive for your appointment you continue to call the hospital to notify the front desk of your arrival so that they can prepare your chart for the visit. When your exam room is ready, we will text you to let you know to come in.

We are continuing with curbside service for prescription and food pickup, appointments that are with the technician, and drop-off services such as baths and boarding.

As we continue to keep our team safe, please wear a mask or reschedule your appointment if you are not feeling well.

As always, we thank you for your trust in us caring for your pets and appreciate all you support.