COVID-19
Procedures and Protocols

Curbside Services:

Prior to arrival, please submit an online check-in form so that our team can be best prepared for your pet’s appointment. To access this form, please go to https://arborpethospital.com/forms/ and click on the “check-in form” tab.

  • Upon arrival for your pet’s appointment, please call to notify the front desk and provide them with your parking spot number. This number is located on a sign in front of each parking space.
  • After the check-in process is complete, a staff member will come out to your car to collect your pet and bring them into the treatment area. The doctor will then call you after evaluation.

A Message From Your Veterinary Care Team…

We have decided to extend our curbside service protocol, we will update you as soon as we are allowing clients back into the hospital. At this time, we will continue to allow only essential team members inside the hospital except for humane euthanasia appointments. The decision made is to ensure the safety of our staff, our patients, and our clients. We are choosing the safest option, although it may not be the easiest for everyone.

If a COVID-19 outbreak or exposure were to occur in our hospital we would be closed for an unspecified amount of time. A closure would leave our patients without access to veterinary care and our team’s health at risk. We are doing everything we can to decrease that risk to continue providing care. We continue to monitor recommendations by the CDC, AAHA, AVMA, and our local health agencies. Unfortunately, we do not have adequate spacing in our exam rooms to maintain a safe social distance between our team and you and your pet.

Our team is working harder than ever to provide care to our patients safely and effectively all while keeping communication open with our clients. We are challenged everyday with our Florida weather of beating sun or torrential rains. Our team are wearing masks 100% of the time that we are in the hospital and out communicating with clients. We are disinfecting all commonly used surfaces thoroughly and frequently. We are socially distancing ourselves from one another whenever possible. We are also being responsible when out of the hospital and continue to socially distance ourselves and wear mask outside our homes.

We want to thank all our clients who have extended kindness, gratitude, and patience to us during an extremely difficult and trying time. A “please” and “thank you” go a long way on difficult days and we cannot express how much those small words mean to us. Your support, compassion, and patience are invaluable to our team and we are very appreciative of your trust in us.

We understand that our curbside protocols are not the preference for many, and it is difficult on us as well. We have had clients express their dissatisfaction with not being allowed inside the hospital with their pet(s). We have endured verbally abusive phone calls and vulgar language and our hard-working team have been driven to tears on more than one occasion. They are here providing essential services to your beloved pets and while we acknowledge the current environment is fueled with stress, anger, loss, and frustration, we ask that you remember that our team lives in the same world that you do. They deserve to be treated with decency and kindness and anything else is unacceptable.

We are working tirelessly to provide excellent service to our clients and giving the best medical practices to our patients. We have offered several ways to communicate with our hospital via phone, email, and social media but please remember it takes a team member to monitor those devices and we are doing our best to accommodate all of our client’s needs.

As always, we thank you for your trust in us caring for your pets and your cooperation during this unprecedented time. Our hospital and the veterinary industry will continue to endure its own set of challenges during these times, but we are confident that with our amazing team and supportive clients (and rock-star patients) we will come out of this stronger.